London City Airport is committed to providing a welcoming and accessible environment for all passengers, including those who require special assistance. Here is an overview of the special assistance services available at London City Airport:
Before your flight:
If you require special assistance, it is recommended that you inform your airline or travel agent at the time of booking or at least 48 hours before your flight. This will enable the airport and airline to make the necessary arrangements to assist you throughout your journey.
On arrival at the airport:
When you arrive at London City Airport, there are several ways to request assistance:
- You can inform a member of staff at the information desk located in the terminal building.
- You can use the help point located in the car park or outside the terminal building to request assistance.
- If you have informed your airline or travel agent of your special assistance requirements, they will inform the airport of your arrival and arrange for assistance to be provided.
Assistance services available at London City Airport
London City Airport offers a range of special assistance services to meet the needs of passengers with disabilities or reduced mobility. These services include:
- Wheelchairs: The airport has a fleet of wheelchairs available for passengers who require assistance. These can be requested in advance or upon arrival at the airport.
- Assistance through the airport: If you require assistance to navigate through the airport, a member of staff can accompany you from the check-in desk through to the departure gate.
- Assistance with boarding: If you require assistance to board the aircraft, a member of staff can assist you with boarding and settling into your seat.
- Assistance with baggage: If you require assistance with your baggage, a member of staff can assist you with carrying it from the check-in desk through to the aircraft.
- Assistance with security: If you require assistance with the security process, a member of staff can accompany you through security and assist with any necessary procedures.
- Special seating: If you require a special seating arrangement on the aircraft, such as an aisle seat or a seat with extra legroom, the airline can arrange this for you.
- Assistance with hearing or visual impairment: If you have a hearing or visual impairment, the airport can provide assistance to ensure that you can navigate through the airport and board the aircraft safely.
- Assistance with medical equipment: If you require medical equipment, such as an oxygen concentrator, the airline can arrange for this to be provided on board the aircraft.
Special assistance lounges:
London City Airport has two special assistance lounges available for passengers who require additional support or privacy. These lounges are located in the departure lounge and offer a range of facilities, including comfortable seating, refreshments, and accessible toilets.
Parking for disabled passengers at London City
London City Airport has designated parking spaces for disabled passengers, located in the Short Stay Car Park. These spaces are located close to the terminal building and are accessible via a covered walkway.
Accessibility within the terminal:
London City Airport is fully accessible for passengers with disabilities or reduced mobility. The terminal building has lifts and escalators, as well as accessible toilets and baby-changing facilities. There are also tactile paving and braille signs throughout the terminal building to assist passengers with visual impairments.
London City Airport is committed to ensuring that all passengers, regardless of their ability, have a safe, comfortable, and enjoyable travel experience. The airport offers a range of special assistance services to meet the needs of passengers with disabilities or reduced mobility, and staff are on hand to provide support and guidance throughout the journey. If you require special assistance, it is recommended that you inform your airline or travel agent in advance to ensure that the necessary arrangements can be made.